Friday 31 August 2018

Rappi raises $200M as Latin American tech investment reaches new highs

Rappi, the Colombian on-demand delivery startup, has brought in a new round of funding at a valuation north of $1 billion, as first reported by Axios and confirmed to TechCrunch by a source close to the company. DST Global has led the more than $200 million financing, with participation from Andreessen Horowitz and Sequoia — all of which were existing investors in the company.

Rappi kicked off its business delivering beverages and has since expanded into meals, groceries and even tech and medicine. You can, for example, have a pair of AirPods delivered to you using Rappi’s app. The company also has a popular cash withdrawal feature that allows users to pay with credit cards and then receive cash from one of Rappi’s delivery agents.

Rappi charges $1 per delivery. To help keep costs efficient, the company’s fleet of couriers use only motorcycles and bikes.

Simón Borrero, Sebastian Mejia and Felipe Villamarin launched the company in 2015, graduating from Y Combinator the following year. From there, Rappi quickly captured the attention of American venture capitalists. A16z’s initial investment in July 2016 was the Silicon Valley firm’s first investment in Latin America.

The new capital will likely be used to help Rappi compete with Uber Eats, which is active across Latin America.

The round for Rappi is notable for a Latin American company, as is its new unicorn status. Only one other Latin American startup, Nubank, has surpassed a billion-dollar valuation with new venture capital funding so far in 2018. São Paulo-based Nubank makes a no-fee credit card and is also backed by DST.

Investment in Latin American tech continues to reach new highs. In the first quarter of 2018, more than $600 million was invested. That followed a record 2017, which was the first time VCs funneled more than $1 billion into the continent’s tech ecosystem during a 12-month period.

The rise in investment is mostly due to sizable fundings for companies like Rappi and Nubank, as well as Brazil-based 99, which sold to fellow ride-hailing business Didi Chuxing in a deal worth $1 billion earlier this year.



Experts Debate whether Instagram or Facebook is More Effective for Small Business

I say Instagram Stories and John “Colderice” Lawson is ready to jump into it on the latest edition of This Week in Small Business.

We kicked off this week’s show by talking about one of my favorite recent articles from Small Business Trends. This one from Alex Yong in which he interviews rising entrepreneur Nicholas Kirchner, who at 21 already owns his own marketing agency, got John going right away.

“I’m just starting to love it,” he says. “What it’s great for marketing is that you can actually tell a story. Or I could give you all the designs of a specific SKU. You can save that Story on your Instagram profile and people can get to it. It’s got a lot of functionality to it.”

Instagram vs Facebook for Business

I temper John’s enthusiasm a little when I put him on the spot — which should small businesses focus on more: Instagram or Facebook? Or both?

“I’m starting to skew Instagram a little more over Facebook,” he says.

To find out why John thinks you may want to spend more time on your Instagram marketing efforts, check out the full show above. We also discuss the even earlier Christmas shopping season — and how your business should respond — as well as how you can keep your expenses to a minimum while you’re on the road for business.

To get notifications and updates when another This Week in Small Business goes live, be sure to subscribe to the Small Business Trends YouTube channel today.

Economy

Truck Tonnage Index Increases by 1.9% with Much Work Going to Small Operators

The American Trucking Association just announced its advanced seasonally adjusted For-Hire Truck Tonnage Index rose 1.9% in July. And a portion of this includes work going to the nation’s small independent truck operators. July 2018 Trucking Industry Statistics According to the association, the index showed a noticeable increase compared to the 0.5% decline in June revised from 0.4%.

Finance

Give Employees the Power to Save for Retirement with Spave App

The way people save for retirement is shifting, particularly when it comes to employer sponsored retirement accounts. Today’s employees, millennials in particular, like to have control over their money rather than contributing to accounts set up by their employer. They also aren’t as likely to stay with the same employer for their entire career as those in past generations have done.

Marketing Tips

Consumer Email Use Up 17% Over Last Year, Is Your Business Engaging?

The fourth annual Adobe Consumer Email Survey has revealed consumer use is up 17% year over year. This is despite the fact there are now more channels available for consumers to interact and engage with their favorite brands. The survey points out consumers are checking their personal email an average of 2.5 hours on any given weekday. This is in addition to spending an average of 3.

82% of Marketers Report Increased Open Rates Through Email Personalization (INFOGRAPHIC)

Get this, 82 percent of marketers reported an increase in open rates through email personalization, while 75 percent believe that personalization yields higher click-through rates. This information and more is featured in a new infographic ActiveTrail, a company specializing in marketing automation.

Sales

LinkedIn Launches Pipeline Management Kit for Your Sales Team

While digital technology has improved commerce, it has also increased the complexities of the sales funnel. LinkedIn has introduced a Pipeline Management Kit for salespeople so they can remove blind spots from the modern sales process and manage the difficulties of B2B sales.

Small Business Operations

65% of Retailers Will Offer Same-Day Delivery by 2019 (INFOGRAPHIC)

Small businesses are always looking for ways to have a competitive advantage in the market. Now they are not only competing on price and customer service, but also on speed. According to a recent report by Go People, a Sydney-based on-demand delivery and courier startup, 65% of retailers will provide same-day delivery services by the year 2019.

Uber Freight Finds Small Businesses More Shippers

The trucking industry is undergoing a huge transformation with the integration of digital technology. Uber Freight is pushing this transformation with a new platform designed to connect shippers and carriers of all sizes more efficiently.

Startup

55% of Remote Workers Now Telecommute Full Time, Survey Says

Digital technology has upended the way we work and where we can work. And a new survey from AND CO and Remote Year has some insightful data regarding the state of remote workers in 2018. According to the survey, 55% of the respondents said they worked remotely 100% of the time.

Weebly Mobile Upgrades for Small Business Ecommerce

Weebly just unveiled a series of enhancements to its mobile app that could improve usability for ecommerce businesses. Sellers now have the ability to print and manage shipping labels, chat with customers, approve customer reviews, create coupon codes and edit listings right from their mobile device.

Technology Trends

SeePlus Manages Your Small Business’s Digital Files and Folders

The need to organize, manage and preserve a vast number of invaluable digital assets is paramount for any business. And this is especially true for small businesses lacking the time or manpower to stay perfectly organized.

Transform Your Business Back in Time – If Only for a Moment – with Windows 95 App

Who can remember 1995? Millennials born in the 1990s won’t remember that year, when the STS-71 Space Shuttle mission was launched to dock at the Russian Mir Space Station, and an unprecedented heatwave engulfed the Midwest, which saw temperatures exceed 104 degrees Fahrenheit for five consecutive days. Nor will they remember Windows 95.

PayPal Mobile Updates Make Small Business Payments Faster and More Secure

The latest development to the PayPal (NASDAQ: PYPL) mobile app will make it easier to send and request money. PayPal has become popular with consultants, freelancers and other small business operators as a quick and easy way to invoice clients and get paid online and a way for other small business owners who need those services to pay for them as well.

Splashtop Gives Small Buinesses Remote Access to At Least 2 Computers

With the launch of Splashtop Business Access Solo and Pro, Splashtop is expanding its offering of remote access for business professionals and teams. Splashtop Business Access Individuals and teams will now be able to access remote computers securely on Windows, Mac, iOS, Android and Chromebook devices.

This article, "Experts Debate whether Instagram or Facebook is More Effective for Small Business" was first published on Small Business Trends



Why Didn’t Prince or Aretha Franklin Leave a Will?

inclogo

(This post originally appeared on Inc.)

No question about it, both Prince and Aretha Franklin were musical geniuses.  But when it comes to their businesses? Well, maybe not as much.

According to recent reports, the late Queen of Soul – a mother of four who amassed a fortune of more than $80 million – left no will or trust, which means that a court had to appoint her niece as a “personal representative” and assign the mess to a Michigan judge to figure out. “I was after her for a number of years to do a trust,” Franklin’s long-time attorney told The Detroit Free Press. “It would have expedited things and kept them out of probate, and kept things private.” That guy got no respect.

Unfortunately, it’s the same story with Prince. The rock star, who died unexpectedly more than two years ago, left a reported $200 million estate that is still being fought over in the courts. The musical-but-not-business-genius left no estate plan and no will. There’s no executor. No beneficiaries. But one thing’s for certain: like Aretha, he also left a big mess. While his siblings wrangle over who gets what, the money lies untouched and attorney and court fees are accumulating fast.

I’m a big fan of both musicians. But let’s make no mistake about it: they were both business owners. Like you, they had organizations, employees, brands and partners that were intertwined in their lives. It’s hard to believe how ignorant they were about their finances. Are you making the same mistake?

Maybe you’re amassing millions like Aretha and Prince – or maybe not. But regardless of the value of your business, every dollar that you’ve accumulated over the course of your professional life has been the result of your own blood, sweat and tears. You will die someday. So what will happen with the assets that you worked so hard to create? Are you leaving the world in a better place? Or are you leaving a mess behind.

“For many business owners, their business often comprises a meaningful part of their assets and/or future cash flow,” Carol Roth, the owner of FutureFile, which provides a system for documenting one’s legacy and wishes, told me. “So, what happens to the business financially can affect your family. It also affects all of the other stakeholders in your business- from partners and co-investors to employees to vendors and customers. And, while the technical ownership of the business is critical to have clear plans for, there is so much more to think through that isn’t covered by traditional wills or estate plans.”

Roth’s company is part of a growing industry of estate planning services.  FutureFile uses a proprietary system that creates “roadmaps” for legacy planning and affairs. Her clients use the system to organize their wishes and important information so that their loved ones’ financial and emotional needs are addressed and thought out beforehand.

What types of things does a typical business owner need to consider? Incapacitation. Medical emergencies. Immediate needs after a passing. Estate and financial planning of assets. The handling of personal effects, digital accounts, and private files. Directions and wishes for the handling of both personal and business properties. To Roth, it’s all critical.

“Planning is the best legacy you can leave your loved ones,” she said, noting that it’s essential to minimize the issues that a family encounters as they try to fulfill the wishes of a departed family member. “It’s also essential for making sure your business continues-or even winds down-in a manner that honors you and your work as an entrepreneur.”

So why didn’t Aretha Franklin or Prince do these very important things? Who knows? But one thing’s for sure: if you love your family then it’s your responsibility to make sure you have a plan. The last thing you want is to leave your spouse and children with headaches. They should be mourning your loss, not battling over your assets. Even if you have no family or don’t desire to leave your asset to them then you still have a chance to do something good with your wealth. Perhaps a charity. Or a great organization. Or hey…maybe I can leave you my phone number?



Mynewsdesk acquires web monitoring service Mention

Communications workflow company Mynewsdesk is acquiring French startup Mention for an undisclosed sum. Norwegian business media group NHST currently owns Mynewsdesk.

Mention lets you monitor keywords around the web. It’s a good way to hear what customers are saying about your brand on their blog, on Twitter, on Facebook or anywhere that is public.

You can also use Mention to generate reports, study competitors to see if people are talking about them and find influencers who use your products. It can be a useful tool for PR and marketing companies for instance.

Mynewsdesk wants to be an all-in-one tool for PR agencies. It can also help you track media coverage, but it goes a bit further than that. You can organize your media contacts in the service and segment your distribution list, write and distribute press releases and measure your campaigns.

It’s clear that Mention fits well with Mynewsdesk. Mention will stick around as a standalone product for now. But it feels like the monitoring feature of Mynewsdesk could benefit from Mention’s expertise in this area.

Mention currently has 750,000 users, including 4,000 customers. It generates $6 million in annual recurring revenue with a 35 percent growth rate year-over-year. Investors include eFounders, Alven and Point Nine Capital. Mention co-founder and CEO Matthieu Vaxelaire is becoming COO at Mynewsdesk.



51% of Small Business Owners Say There is Too Much Government Regulation

August 2018 Small Business Expo Bi-Annual Trends Report

The Bi-Annual Trends Report from Small Business Expo was just released, and more than half or 51% of respondent in the survey say there is too much government regulation.

The report looks to gauge small businesses sentiment to gain insight into the challenges and trends currently affecting this segment. This is the first of the bi-annual reports, and the data represents what has taken place in the first half of 2018.

The impact of regulations is disproportionately higher for small business owners. According to the US Chamber of Commerce Foundation, the cost of regulations to small businesses with 50 employees or less is almost 20% higher than the average for all firms.

While the Trump administration has gotten rid of many regulations, small businesses owners still feel the impact of some of those remaining on the books.

It is important to note just as the Small Business Expo survey points out, businesses owners agree with many regulations. Forty-two percent of the owners say there are just enough regulations along with another seven percent who say there isn’t enough. The problem is the consequences of the regulations are more severe for small firms.

Zachary Lezberg, owner of the Small Business Expo said in the press release, there are considerable challenges and benefits in running a small business. Lezberg added, “Starting your own business has long been the American dream. However, there is a reality about owning your own business that is not always discussed. The goal of our Bi-Annual Trends Report is to help shed light on the more challenging aspects of owning a business while also highlighting the benefits.”

The data for survey comes from 400 U.S.-based small business owners across industries in retail, manufacturing, education, non-profit and government agencies.

Small Business Expo has the largest small business networking and educational events with more than 100,000 small business professionals and entrepreneurs participating every year.

Key Findings in the August 2018 Small Business Expo Bi-Annual Trends Report

When it comes to the current administration and its support for small businesses, only 30% of the respondents agreed. Almost half said they disagree or strongly disagree, with a little over 20% staying neutral on the issue.

At the same time, more businesses owners are confident about their business, with over 60% agreeing or strongly agreeing with this sentiment.

This is being driven by the current state of the US economy as indicated by 42.5% of respondents who said it is a factor in the success of their business. And an almost equal number or 41.4% said they feel optimistic about the future of the US economy in the next 12 months.

As to what they consider to be the factors in the success of their business, the majority said the resources available to them. This was followed by cash flow, the state of the economy and location.

August 2018 Small Business Expo Bi-Annual Trends Report

You can look at the rest of the data in the survey here (PDF).

Image: Small Business Expo

This article, "51% of Small Business Owners Say There is Too Much Government Regulation" was first published on Small Business Trends



Is Your Business Having Problems with Consistency?

Open Sign Business Cartoon

Sometimes a cartoon just hits you out of the blue. No hearing something on the radio. No reading something in a book. No running across a phrase in conversation.

Just … BAM! Here’s a cartoon for you!

This was one of those.

They don’t happen often, but when they do you just draw it up and back away slowly.

This article, "Is Your Business Having Problems with Consistency?" was first published on Small Business Trends



10 Things you MUST Look for in a Marketer for Your Small Business

What Makes a Great Marketer?

In my career as a startup founder I’ve discovered 10 traits that a unicorn marketer must possess in order to be a major asset in marketing campaigns.

Unicorn marketers are magical creatures that help your company bloom into a billion-dollar business.

If you’re ever lucky enough to find a unicorn in the wild, you want to hire that unicorn as soon as you can.

What Makes a Great Marketer?

Here are 10 traits that the best of the best marketers will possess.

What Makes a Great Marketer?

Analytical

Unicorn marketers love to analyze data and trends, and they use to inform their strategy and messaging.

Whether it’s diving into sales reports or pouring over site analytics, they’re eager to use every scrap of data they can find.

Good Storyteller

At their core, unicorn marketers are good storytellers. They know how to captivate the attention of their audience and influence them.

No matter how complicated the service or product, they can break it down into something users can not only understand, but get excited about.

Sincere

People can spot insincerity a mile away. Millenials are particularly adept at spotting inauthentic messaging, and are immediately turned off by it.

Unicorn marketers craft messages that are sincere and transparent, and in doing so, earn the trust of their audience.

Resourceful

You’ll never hear a unicorn marketer say something can’t be done.

They will always find ways to accomplish goals are set before them, even if there’s a shoestring budget or a tight deadline.

Stays Relevant

Whether it’s Facebook Messenger marketing or creating Instagram stories, the best marketers find out where their audience is and meets them there.

That includes diving into unfamiliar territory.

Objective

No matter how large the workload, unicorn marketers are clear on their objectives.

They are adept at prioritizing their tasks, and are able to reassign priority as needed.

Driven and Motivated

The best of the best possess an inner drive and fire.

They give every project everything that have, and are always looking for ways to improve, learn and grow (no hand-holding required).

Humble and Open-minded

Unicorn marketers are confident, but they’re also humble and open-minded.

They’re willing to take constructive criticism, and are always thankful for the opportunity to improve.

Audience in Mind

The best marketers have one thing in common: their audience is always at the forefront of their mind.

They conduct persona research and every message they write is crafted with those personas in mind.

SEO-Minded

You can have the best marketing campaign in the world, but it won’t matter if no one sees it.

That’s why unicorn marketers optimize their content for search so that their messaging is seen by everyone.

If you encounter a marketer that possesses all of these qualities, you’ve found yourself a rare unicorn. Hire them as fast as you can and watch your company grow!

Photo via Shutterstock

This article, "10 Things you MUST Look for in a Marketer for Your Small Business" was first published on Small Business Trends



How to Get the Most Out of Your Coworking Space

Coworking space provides great opportunity to interact with others, while at the same time save money. use these tips to get the most out of coworking space.

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How to Make Money Selling E-books Without Writing a Single a Word

E-books have become enormously popular in the last 10 years. many entrepreneurs have become successful selling them online even without writing a single word.

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Follow These 8 Tips To Ensure Long-term Success Of Your Business

To set up your business for long-term success requires hard work, careful planning and little but of luck. These tips can help you position your business to be around for the next 50 years.

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Contactless: How Tech is Changing the Way We Make Payments

Contactless payments are revolutionizing the way in which people are making payments today. giving rise to number of options for customers and merchants alike to conduct transactions.

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Enveritas’ technology lets small growers tap into the market for sustainable coffee

Demand for sustainable coffee is growing, a boon for socially conscious coffee lovers — but many small growers are missing out because they lack the ability to verify that their coffee beans are grown using fair labor and eco-friendly practices. In fact, verification is often accessible only to large coffee estates or cooperatives. Enveritas wants to change that. The nonprofit, which recently completed Y Combinator’s accelerator program, uses geospatial analysis to make the process more efficient, enabling it to offer free verification to small farms.

Enveritas’ goal is to end poverty in the coffee sector by 2030. Before founding Enveritas in 2016, CEO David Browning and head of operations Carl Cervone worked at TechnoServe, a nonprofit that serves businesses in developing economies. Browning led TechnoServe’s global coffee practice, while Cervone advised coffee growers in Africa, Asia and Latin America about sustainability trends.

Browning tells TechCrunch that TechnoServe’s coffee team spent a lot of time working with small farmers, many of whom don’t have access to sustainability verification because their farms are too remote or small. The typical coffee grower served by Enveritas has less than two hectares of land, lives on less than $2 a day and relies on cash crops for their family’s income.

“The existing solutions work well for large estates and it can also be effective for farmers organized into cooperatives, but many of the world’s coffee farmers are smaller farmers and not organized into estates,” Browning explains. “For those farmers, the existing solutions can be more difficult to access.”

Part of the reason is because many verification solutions rely on field workers who visit farms and track sustainability standards using pen and paper, a time-consuming and costly process.

To develop a more efficient and scalable system, Enveritas uses geospatial and machine learning to identify coffee farms through satellite imagery and monitor for issues like deforestation. Though it still relies on local partners to visit farms and confirm that sustainability standards are being followed, its technology enables Enveritas to provide verification services for free.

Enveritas checks for 30 standards, which it divides into three categories: social, environmental and economic. “Social” includes no child labor and workers’ rights; “environmental” checks for problems like deforestation, pollution or banned pesticides; and “economic” covers fair wages, ethical business practices and transparent pricing, among other standards.

The organization currently operates in 10 countries, including Uganda, Indonesia, Ethiopia, Nicaragua and Costa Rica, with plans to expand into more markets.

Sustainable coffee isn’t just in demand by caffeine lovers with a penchant for social justice. Many of the world’s biggest coffee companies, including Illy and Starbucks, have launched sustainability initiatives as part of their corporate responsibility measures. Offering coffee grown using fair labor or environmentally friendly practices also helps differentiate their products in a crowded marketplace. Research by the National Coffee Association, an American trade group, recently found that many millennials prefer sustainable coffee, with up to two-thirds of 19 to 24-year-olds surveyed said they pick their coffee based on whether it was grown using environmentally friendly practices and fair labor.

While coffee is currently its main focus, Browning says Enveritas’ system can be applied to other agricultural products that need more visibility in their supply chains. For example, it also can be used to verify the sustainability of cocoa, cotton and palm oil.

As a nonprofit, Enveritas faces different funding challenges from other tech startups. Browning says it is currently at the equivalent of being ready for a Series A. Much of its backing comes from coffee companies (Enveritas can’t disclose which ones) that hope to benefit from Enveritas’ solutions.

“One of the advantages of this system is that it reduces the cost for coffee companies relative to the traditional pen and paper system, but it’s also simultaneously free for farmers,” Browning says. “That’s one of the most compelling innovations, so it’s a win-win for both.”



Thursday 30 August 2018

Clinc is building a voice AI system to replace humans in drive-through restaurants

Clinc is expanding its focus on fintech into new verticals that could take advantage of its conversational artificial intelligence. The Ann Arbor-based company recently took the wraps off its new system that aims to provide quick service restaurants like McDonald’s and Taco Bell with a voice assistant in the drive-through window.

I got a demo of the new system. For the most part, even in its early state, it works as advertised. Want a double cheeseburger without pickles and mayo with a side of fries and a Coke? With Clinc’s system, a person can order food as if they were talking to a human. Have questions or want to make changes to the order? Again, the person ordering the food does not have to modify their speech pattern or use a voice menu tree — just talk to the system normally.

This is Clinc’s second implementation of it conversational AI system. This isn’t Siri or Alexa. This technology is from the next generation.

The company started with a solution for fintech and currently has several contracts with major banks such as USAA, Barclays and S&P Global. In most cases, when integrated into the bank’s system, Clinc’s technology emulates human intelligence and can interpret unstructured, unconstrained speech. The idea is to let users converse with their bank account using natural language without pre-defined templates or hierarchical voice menus.

Clinc was founded by University of Michigan professor Jason Mars and Johann Hauswald, PhD.

Mars tells me Clinc spun up the quick service restaurant (QSR) product in about two weeks. He explains that Clinc’s platform allows programmers to drag and drop a restaurant’s menu to add items to the voice service.

I watched a Clinc engineer use the system for about an hour. Over and over again, the system processed the order correctly, but occasionally it got it wrong. It seems changing an order is just as easy as placing one though, and the engineer was able to modify the order on the fly.

When using the system, it’s obvious a computer is speaking. Good or bad, if implemented by restaurants, this could be one of the largest barriers to adoption by consumers. For the most part, ordering from a fast food restaurant is an easy affair but occasionally it gets complicated and Clinc’s system has to be able to handle everything — or have triggers that cause the system to connect the orderer with a live person to resolve the issue.

The QSR product is coming to market at a critical time. Fast food restaurants are increasingly looking for ways to reduce the number of workers in their stores while also looking for new ways for customers to order food. It’s clear this product can be modified to address other voice-heavy industries, too, such as call centers and appointment booking services.



Consumer Email Use Up 17% Over Last Year, Is Your Business Engaging?

Consumer Email Statistics: Use Up 17% Over Last Year -- Get Your Message Just Right

The fourth annual Adobe Consumer Email Survey has revealed consumer use is up 17% year over year. This is despite the fact there are now more channels available for consumers to interact and engage with their favorite brands.

The survey points out consumers are checking their personal email an average of 2.5 hours on any given weekday. This is in addition to spending an average of 3.1 hours checking their work email.

Suffice it to say, email is not going anywhere anytime soon. This includes small businesses looking for an affordable and effective marketing tool.

According to Campaign Monitor, email delivers the highest ROI for marketers and it beats social by 40X for customer acquisition.

Kristin Naragon, head of Adobe Campaign, explained why email continues to be one of the best marketing tools for marketers. On the company blog, Naragon said, “Why is email so ingrained in our lives? One reason may be that it’s so manageable—we can sort, file, filter, and generally get things done. It’s also a known, safe quantity. We’re familiar with how to make email work for us, and we feel confident about the privacy of our data.”

For small business owners, it means being able to launch targeted campaigns without breaking the bank while seeing real-world results.

The survey was carried out with the participation of 1,000 white-collar workers to look how consumers are communicating across email and other channels.

Consumer Email Statistics

The 17% year over year rate represents a steady growth in the use of email. So much so, 85% of the respondents said they check it before they go to work and close to a quarter look at their email before they even get out of bed in the morning.

Consumer Email Statistics: Use Up 17% Over Last Year -- Get Your Message Just Right

 

This type of engagement shows email is still highly relevant for brands by a long shot. When it comes to interacting with brands through email, 50% said it is their preferred channel.

Direct mail is next at 20%, followed by a phone call, text message/SMS, and social media channels at an equal 7%. Although chat bot use is up by 200%, it only represents 3% of the way consumers interact with brands.

Email is effective, but it has some drawbacks as consumers are quick to pull the unsubscribe button if they are not happy.

The survey said 45% of respondents unsubscribe because they get too many emails. This can be solved by being more diligent when brands interact with their customers.

Consumer Email Statistics: Use Up 17% Over Last Year -- Get Your Message Just Right

One third or 33% said, not recommending products that match their interests is a big enough reason to unsubscribe. Another 22% said sending offers that have already expired is an issue, while 17% said misspelling their names is equally problematic.

Email in the Workplace

When it comes to using email in the workplace, consumers between 25 to 34 years old spend more time in their inbox with 6.4 hours per day. This is compared to 5.8 hours for those 18 to 24 years old and 5.2 hours for those over 35 years of age.

Email has also become a preferred way for workplace communication, as it ties face-to-face conversations at 31%. Phone communication comes in at 16% and instant messaging is at 11%. This is followed by file-sharing services, enterprise social network, and video conferencing at four, three, and 3 percent respectively.

Consumer Email Statistics: Use Up 17% Over Last Year -- Get Your Message Just Right

Email for the Small Business Owner

For the small business owner, email is an affordable option to increase their presence by interacting and engaging with their customers. Adobe says the solution it provides helps entrepreneurs with tools for delivering the maximum impact with their email marketing.

This includes: predicting the best time to send emails; intelligently segmenting emails based on individual engagement; simplifying email creation; obtaining and acting on more granular insights; creating multilingual push messages, and scaling and delivering contextual emails

You can take a look at the rest of the data here on SlideShare.

Images: Adobe

This article, "Consumer Email Use Up 17% Over Last Year, Is Your Business Engaging?" was first published on Small Business Trends



Porter Road wants to herd the meat industry in a new direction

Down a two-lane road on the outskirts of Princeton, Ky., next to a cemetery and past the Light of Truth Church, is the Porter Road Butcher Meat Co. facility — a staging ground for what the Nashville-based startup Porter Road hopes will be a revolution in the American meatpacking industry.

For the company’s co-founders, James Peisker and Chris Carter, the refashioning of the meat business in America is the next step in a nearly decade-long journey since the former chefs first met working in the restaurant of Nashville’s historic Hermitage Hotel. 

The two men started their butcher business selling locally sourced meat from the East Nashville Farmer’s Market in 2010, and eventually moved to a storefront in the same neighborhood a year later.

“We ended up going around and raising funds and opened the brick and mortar shop in 2011,” Peisker said. “Chris worked a job at a friend of ours’ deli in the morning and I worked at a restaurant at night.”

But from the beginning the two men had bigger ambitions, and as the business became increasingly successful, they began thinking about how to bring their approach to the meat industry to the entire country.

“What we see the future is is being able to reach as many people as we can in the country and offer them the best quality, most sustainably raised products,” said Carter in an interview. 

As they began building the business in earnest, the two men realized there was a critical part of the process over which they had no control — the meat processing itself.

“I would love to be Omaha Steaks,” said Carter. “But I would love to bring change to the system that Omaha Steaks buys into.” To do that meant not just sourcing from sustainable farms, but making sure that their slaughterhouse and processing facility was operating to standards that the two co-founders set for themselves.

“They put up the curtain to hide what’s happening,” said Peisker of the meat industry — although the dirty side of industrial animal husbandry is well known. “Ninety-nine percent of the meat is coming from these really disgusting places where the animals are near death and kept alive with injections… Tyson can say they get their chickens from family farms, but they sell the farmers feed, and chicks… small family farms are raising these animals but are doing it in a way that harms the animal. And our beef is born in the same manner. It’s how they spend the end of their lives. They’re force-fed chicken shit, chicken feathers, scrap and harvested in a manner that’s doing 60,000 head a day.”

Peisker and Carter envision a different path, one that’s decentralizing the commodity meat industry. Instead of industrial farms producing thousands of head, smaller sustainable farms could raise livestock in the hundreds. Those sustainably raised animals could then be sent to local processing plants and slaughtered in facilities that are better for workers and (more) humane for animals.

“One of the first things we did was to take away the electric prod sticks and cattle paddles,” said Peisker. Ultimately the men recognize that there’s only so much that can be done to make the industry operate more efficiently and humanely, but every little bit helps.

The alternative is continuing to operate at scales that are toxic for the entire country. For example, earlier this month a jury in North Carolina awarded residents near a Smithfield Farms hog farm $470 million to address their complaints about the stench and the industrial pollution coming from the farm.

In all, industrial animal farms operated by just four companies produce 80 percent of the meat U.S. consumers eat. And the environmental impact of these industrial farms is well understood.

For Ryan Darnell, a managing partner of Max Ventures (and childhood friend of Carter’s), the Porter Road business makes good business sense beyond its social and environmental benefits.

“In this category there’s roughly $55 billion of revenue tied up in the traditional supply chain,” Darnell wrote in an email. “Porter Road isn’t just selling meat online. They are rearchitecting the back-end system to eliminate a lot of the things we don’t like (and aren’t good for us). They are building an entirely new meat company from the ground up.”

Companies like Crowd Cow and ButcherBox offer organic meat for sale, but Darnell said the vertical integration that Porter Road has built makes it a fundamentally different company from those startups.

“Most of the competitors in this space have a digital storefront (for distribution) and buy out of the existing supply chain. A few will try to backwards integrate, but it’s difficult to learn how to accurately evaluate farmers and implement best practices in a processing facility,” Darnell wrote.

All of this attention to detail in the process is also reflected in the price of Porter Road’s meats (they aren’t cheap). But the notion for Peisker is that people can eat fewer, higher-quality meat meals with Porter Road products (which may also be better for the environment too).

You should eat less meat but better meat,” said Peisker. “There’s a movement across the country of people who want flavor back in their food… and people who want to make a choice with their dollar about what they buy.”

Porter Road’s evolution — which culminated in the company launching an online presence in 2017 — is coming at a time when shifting consumption patterns are changing the ways Americans shop and eat.

The Amazon acquisition of Whole Foods has changed the organic market as the once-mighty grocery chain becomes more incorporated into the Seattle e-commerce giant’s commercial operations. That’s opened the doors for direct to consumer competitors to come in — including companies like Thrive Market, Crowd Cow and Porter Road.

“Whole Foods, post-Amazon is just another grocery store now,” said Peisker. 

And Americans continue to love organic foods. Sales of organic food products hit a record $45.2 billion in 2017, according to the Organic Trade Association. While growth slowed to 6.7 percent from 9 percent in 2016, the overall numbers are still surpassing the anemic 1 percent growth of the U.S. food business overall, according to the report.

Porter Road’s founders say those numbers are reflected in its own business. “We get busier every day,” said Carter. Over the summer the company was averaging 60 boxes shipped per-day with roughly 5-8 pounds of meat in a box.

With the boost from the $3.7 million in venture funding it received earlier in the year backed by investors including Max Ventures, Slow Ventures, BoxGroup, Tribeca Venture Partners, Collaborative Fund and Great Oaks VC, Porter Road is hoping to expand its operations.

“Our plan is to build,” Carter said. “We’ve built this amazing model in this location. We have a year or two before we see ourselves busting at the seams here. And we will move to communities across the country.”

The co-founders of Porter Road see opportunities to open a similar processing facility to the one already operating in Princeton — and ideally will be able to build a network of abattoirs around the country. “If we can make a better life for the animals that go into our food system and better food for consumers, why wouldn’t we do it?” said Peisker. 



15 Email Signature Best Practices

15 Email Signature Best Practices
With an incredible 269 billion emails sent every day around the world, it stands to reason, emails are a vital form of communication for small businesses. Email signatures are an important part of a small business’s identity, helping nurture consistency and professionalism.

Email Signature Best Practices

If you want to improve what is likely to be one of your most prevailing forms of business communication, take a look at the following 15 best email signature practices.

Have an Email Signature Practice in Place

First and foremost, you should have an email signature practice in place. As Ivana Taylor, small business marketing expert, online publisher, influencer and publisher of DIYMarketers.com, told Small Business Trends:

“The most important email signature practice is to HAVE ONE. I’m astonished at how many people have NO email signature.

Make It Clear Who You Are

It might sound obvious, but your email signature needs to include your name and your position in the business, so recipients know exactly who you are.

Include Information About How People Can Reach You

Emails provide the perfect opportunity to provide recipients with your contact information. As Ivana Taylor advises:

“Every email signature needs to have (at the very least) your name, physical address, best number to reach you, your email address, as well as a skype address (for international folks).”

Include Links to Social Media Channels

Encourage your email recipients to find and follow you on social media by including links to your social media channels on your email signature.

Make Your Email Signatures Mobile Friendly

Did you know that 50% of all emails are sent from mobile devices?

As Growth Mail, providers of innovative email signature software recommend, rather than sending emails that feature unprofessional “sent from my mobile” messages, send emails that “still feature your professionally designed email stationery and clickable marketing messages,” wherever you are.

Include a Headshot on Your Email Signature

Enhance the professionality of your emails further by including a headshot so that people know what you look like. According to Ivana Taylor this matters for a host of reasons.

“If you’ve never met someone and you’re going to finally meet at a conference — the image is a big help. But here’s another tip — use the SAME headshot image for ALL of your profiles including your email signature because this makes it easy for people to confirm that the John Smith that is writing the email is the same John Smith on LinkedIn for example.  If you have a popular name, it’s critical that you give people as much information as you can so that they can connect with YOU and not someone else.”

Create a Clear Design

Fussy email signatures that are long and cumbersome can confuse and put recipients off. Aim to create a clean, clear and consistent design. As Chamaileon, experts in email signature design, recommend:

“Your email signature design shouldn’t be too long. Don’t include more than 7 lines. Don’t share too many details about yourself. It’s not your biography. Needless to say, you shouldn’t include personal details either.”

Add a Link to Your Blog or Website

Email signatures are a great opportunity to promote your blog or website, so be sure to include a link to them.

Provide Links to Featured Products

Ivana Taylor also advises using email signatures to add links to featured products.

Feature Links to Case Studies

Sophia Bernazzani, writer and editor of the HubSpot Service blog recommends linking to case studies in an email signature.

“If you’re talking to potential customers, what’s better than sharing stories of successful ones?”

Add Links to an Automated Meeting Scheduler

Ivana Taylor says small businesses should think about adding a link to an automated meeting scheduler, “so that people can schedule meeting with you.”

Include Free Tools on Your Email Signatures

If your small business has a free tool, help engage recipients and generate greater interest in your business and its services or products by including a link to your free tool on your email signature.

Have a Professional Sign Off

“With much love” wouldn’t look too professional in a business email. Whilst there is no right or wrong, it’s a good idea to have a professional email sign off practice throughout the business, such as “best regards” or “yours sincerely.”

Keep Email Signatures Consistent and On Brand

The emails you send are a representation of your business and your brand. Make them recognizable by using the same branding that identifies your business, such as the color, font and logo.

As Lisa East, Senior Account Manager at Autoweb Design and Marketing and Sales Consultant at The Thinking Cap, advises:

“Keep it on brand, make sure you keep to your colour palette.”

Go Through All of the Platforms that You Use and Make Sure You Have a Signature

Reiterating Growth Track’s recommendations to ensure your email signatures are mobile friendly, Ivana Taylor advises going through all the platforms that you use making sure you have a signature.

“Your email signature is valuable marketing real estate — so be sure to use it to its full potential,” said the marketing expert.

Photo via Shutterstock

This article, "15 Email Signature Best Practices" was first published on Small Business Trends